Website

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'ABELtronics' or 'us' or 'our' or 'we' refers to the owner of the website who is Lewis Abel and whose address is Unit 3 Frans Green Ind Est, Sandy Lane, East Tuddenham, Norfolk, NR20 3JG, United Kingdom. The term 'you' or 'your' refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only, and forms no part of any contract. Due to our philosophy of continuous improvement, any and all information, products or services are subject to change from time to time and without notice.

This website uses cookies as a fundamental function of the website, and to allow secure shopping and authentication with our shopping basket. We do not collect any personally identifiable information with the use of these cookies.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction in any form is prohibited other than in accordance with the copyright notice which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. No affiliation to any maufacturer or brand should be inferred from use of these trade marks on our website.

Unauthorised use of this website, including, but not limited to, hacking, code injection, virus uploading, denial of service attacks, or any use of this website not in compliance with UK or international law, may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse those website. We have no responsibility for the content of the linked website.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United Kingdom.

Terms and Conditions of Business

All orders placed are subject to these conditions of sale and the placing of an order shall be considered to be acceptance of these conditions. ABELtronics is a trading name of Lewis Abel and our business is subject to UK law. These terms do not affect your statutory rights. Please contact us before placing your order if you wish to discuss anything pertaining to these terms.

1. Prices

Prices are subject to change without notice and are those ruling at the time you place your order. Current pricing can be found on the relevant product page or by contacting us directly.

2. Payment

All goods and shipping costs must be paid for in full prior to despatch unless you hold a pre-arranged credit account with us. Please contact us to apply for a credit account. Payment methods currently accepted include the following;

• Credit or Debit Card - Online payments are processed on our behalf by PayPal upon completion of checkout. We do not currently accept Credit Card payments over the telephone
• Paypal - Our checkout system accepts PayPal by default
• Wire Transfer / BACS - Account details can be provided on request upon placement of order
• Cheque - Made payable to 'ABELtronics', and sent to the address on our contact page

3. VAT

Prices shown include UK VAT at the current rate, and are stated as such. Goods sent to outside the European Union (for VAT purposes) will be zero-rated, as no VAT applies. If ordering from within the EU and you have a valid EU VAT number, please contact us first to place your order. A VAT receipt will be sent with your order. Our VAT number is GB866880959.

4. Delivery

The delivery time is estimated during the checkout process according to your chosen shipping method and can be found by hovering your mouse over the relevant 'info' label. Delivery times are estimates only, and may be subject to change. ABELtronics shall not be liable for consequential loss or damage, in respect of delayed deliveries due to any reason, and however caused. Items sent by Royal Mail are subject to Royal Mail's terms and conditions, and items sent by other courier are subject to the respective courier's terms and conditions. Royal Mail state that items sent first class within the UK, or internationally via Airmail, can take up to 15 working days to arrive. Please see below for a list of our delivery partners.

We aim to despatch all orders of in-stock products same day, and non-stock items within 6 working days, subject to availability. If we anticipate an order taking longer than this, we will inform you.

If you have concerns about a delivery please email us and we will get back to you as soon as possible.

All prices quoted on this site exclude delivery unless otherwise stated. It is recommended that goods are fully inspected upon delivery or signed for as UNCHECKED. Shortages and/or transit damage must be signed for as such on the delivery paperwork, and notified in writing or by e-mail to us within two days of delivery. Claims beyond this period can not be entertained. Collections are permitted from our premises by prior arrangement.

As part of our commitment to the environment, the majority of our packaging, including boxes, jiffy bags and filler material, is recycled.

Our delivery partners:

5. Returns

Items returned as 'not required' must be received by us within 14 days of the date of purchase, and will only be accepted if in new, unused condition, with original, clean packaging and within the manufacturer's guarantee. There is no restocking fee, but the purchaser is responsible for any and all return shipping costs. We will not refund at all for any goods which have been used or soiled in any way, and return shipping back to the customer will be chargeable at the approprite rate. Items manufactured or sourced to a customer's specification cannot be returned for credit unless they are suspected to be faulty.

Items returned as faulty within the manufacturer's guarantee period must be returned to us for testing and evaluation. If found faulty, and if the product was used in accordance with the manufacturer's specification, the product will be replaced or refunded immediately, and any relevant shipping costs will be reimbursed to the purchaser. If the suspect product is tested and found not to be faulty, we will re-deliver the goods to the customer whereupon the customer bears all shipping costs. If the product was found faulty and was not used within the manufacturer's specification, we may or may not offer a discretionary goodwill discount on a replacement product.

All return shipping charges must initially be paid for by the customer but we may reimburse these costs as stated above. Goods can be returned in person by prior arrangement. Returned items lost or damaged in transit must be claimed for by the sender.

6. Warranty

All products manufactured by ABELtronics include our 3-year standard warranty. Any products alleged as warranty failures should be returned to us for testing and evaluation in accordance with paragraph 5.

For third party products, or those not manufactured by ABELtronics, warranty offered is that of the manufacturer, with a minimum statutory period of 12 months, and shall be limited to repair or replacement of the item as advised by the manufacturer. Any products alleged as warranty failures should be returned to us for testing and evaluation in accordance with paragraph 5.

Prior to return of any products, customers should contact us to discuss the problem, and if necessary obtain the required returns authorisation number, which must accompany the returned goods. No responsibility is accepted for consequential or liquidated damages in the event of product failure.

The liability of ABELtronics rests solely with the products, goods or services, as sold under these terms, under all circumstances. No responsibility will be accepted for any consequential loss or damages resulting from the use of, misuse of, failure to use, or inability to use, any of our products, goods or services.

7. Title

Title of the goods shall pass from ABELtronics to the purchaser upon full payment of all monies due. Cheque payments will be required to clear and will usually do so within 5 working days of receipt of the cheque, but this may take longer. In the event of a Credit Card charge-back or Cheque refusal for whatever reason, and should payment not be resubmitted within a reasonable period of time, ABELtronics reserves the right to withold goods or to re-possess the associated goods by any means necessary within UK law.

8. Information and Specifications

Information and specifications, including photographs, drawings, diagrams and datasheets, published by ABELtronics are given in good faith, but in line with our philosophy of continuous improvement, ABELtronics reserves the right to alter specifications from time to time and without notice. We endeavour to update our online documentation as soon as any changes are made, but we will always send the most current datasheet or product information with your order.

ABELtronics, at the request of a customer may, but without being under any obligation to do so, furnish additional technical advice otherwise outside the scope of the applicable product datasheet or information, with reference to the use of the product sold hereunder, but on the express understanding that any such advice or assistance is given and accepted at the customer's risk and ABELtronics shall not be liable for any loss, damage or claims arising from the use of such advice or assistance.

9. Import Duties

The recipient of any exported goods will be responsible for the paying of any Import Duty, Local Sales Tax, VAT, and/or Customs handling charges that are due when the goods enter the country of destination.

10. Products and Services

The products and services of ABELtronics are not authorised to be used in safety critical applications, including, but not limited to, life support systems, medical instrumentation, rocketry or space systems, nuclear power or weapons applications, or any application where life or safety can be compromised by the product's failure, without express written permission of ABELtronics.